Orders and refunds
We aim to deliver any goods to the address provided by you at the time of ordering in a timely fashion but cannot give an exact delivery date. If you need any item by a specific date then please contact us before ordering.
If you have not received the Goods within 30 days then you may cancel your order and we will refund any money paid by you.
You have the right to cancel your order within seven days of placing your order, or within seven days of receipt of the goods (whichever is the longer).
To cancel your order contact us or return your goods to BOU, PO Box 417, Peterborough, PE7 3FX, UK. In each instance please indicate why you are returning cancelling the order and/or returning the item(s).
On receipt of your cancellation or returned item we will refund you in full excluding any cost of return. The refund will be made to the card account used to place the order.
For conference refunds see here.